FAQs about the buying and selling of the Japanese car - AUTOREC

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About the buying and selling of the Japanese cars

Frequently Asked Questions (FAQs)

Please visit this section to find answers about our business hours, spoken languages, and information most frequently requested by our customers.

 How do I find good used Japanese vehicles?

 You can choose your vehicle from our extensive lists of over 1000 vehicles. You can search by maker, category or model name using our car search system.

 How do I find cars not listed on the stock list?

 We can source vehicles from auctions all over Japan. Please email us to sales@autorec.co.jp with the details of the vehicle you are looking for -- model name, year, mileage and color.

 How do I place an order?

 Once you choose the car you want, please put through the order or send us an inquiry. Our Sales staff will reply to your email and send you more information on the car and prices up to your destination port. Once we agree on the conditions and details, our sales staff will issue a proforma invoice so that you can arrange payment.

 How do I find my port of discharge?

 Please inform us your country where you will register the car and our sales staff will inform you the most convenient port of discharge for you by email.

 What are CIF and FOB?

 Please refer to "Glossary"

 What does "Final Destination" mean ?

 "Final Destination" is the country where you will register your car.

Common question about the payment

 What payment methods do you accept?

 We currently accept telegraphic transfer, PayPal.
Please see Payment Methods for more details.
We can accept Letter of Credit as a payment option from regions where telegraphic transfer is restricted (Bangladesh, Sri Lanka, etc).
N.B. Please accept to add US$300 for the bank charges of L/C.

 Do you accept Credit card

 We do accept credit cards via PayPal.

 What are your account details for telegraphic transfers and PayPal?

 Please see Payment Methods.

Common question about the delivery after the purchase

 When can I receive the shipping information of my vehicle ?

 As soon as your vehicle is booked for the shipment, we will update you with the ETD (Estimated time of Departure) , ETA (Estimated time of arrival) and the vessel name immediately.

 When can I receive my shipping documents?

 A Few days after the vessel departure, we will have all necessary documents ready at our office. We will arrange the DHL delivery and update you with the DHL waybill no. immediately.

 How can I track my documents once they are dispatched?

 We will notify you of the DHL waybill no. after we dispatch the documents, so that you can track them on following URL.
DHL express : www.dhl.com

 What kind of documents will I receive?

 We will mail you following documents by air courier after the vessel departure.

  1. B/L (Bill of Lading)
  2. Export Certificate
  3. Final Invoice
  4. Other required documents at your custom
  5. Marine insurance policy (if you pay for it)

Common question about the port of the maritime insurance and delivery

 How can I receive my vehicle at the port ?

 As soon as you receive all necessary documents, you will be able to start port clearance procedure. Our partner clearing agents are available at Eastern and Southern African ports. For more info, please refer here » Shipping Agent.

 What dose marine insurance cover on my vehicle?

 Our Insurance covers all risks including theft, pilferage and damages.

 What is the condition of the vehicles ?

 All vehicles are sourced from Auto Auctions, franchise dealers & wholesalers in Japan. These vehicles are fully checked by our professional inspectors before we stock them. All of our stock is owned by us, Autorec Enterprise,ltd. We are not third party agents or broker.

 What kind of maintenance service do you provide ?

 We basically do the following checks at our garage before shipment. If any malfunctions are found, they will be fixed prior to shipment.

  • Used Good tires and Good battery
  • Export Certificate
  • Cleaning ( interior & exterior , Engine room, under the body )
» Learn more
 How can I find spare parts?

 We can supply you any kind of spare parts. Please contact us with your vehicle details.

 What kind of maintenance should I do after I receive the vehicle ?

 Please refer here for more info » Click.

Company name : Autorec Enterprise Ltd.
149-9 1chome Sanbyakujima Yatomi Aichi 4901407 Japan

Sales department
Phone : +81 567-56-3170
Fax : +81 567-56-3171
E-mail : sales@autorec.co.jp

Document and shipping department
Phone : +81 567-56-6111
Fax : +81 567-56-6511

Iwakuni Branch
Address: 2 Chome-2-24 Kurumamachi, Iwakuni, Yamaguchi 740-0026
Cell: +81 80-3646-2905

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