Customer Satisfaction Survey. Buy a Japanese used vehicle in AUTOREC

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Customer Satisfaction Survey

We investigate the request of everybody for service improvement in AUTOREC. Please cooperate with an investigation.

 Customer Satisfaction Survey Overall, how satisfied or dissatisfied are you with our company?

 Very satisfied 
 Somewhat satisfied 
 Neither satisfied nor dissatisfied 
 Somewhat dissatisfied 
 Very dissatisfied 

 How easy was our website to use?

 Very easy 
 Somewhat easy 
 Neither easy nor difficult 
 Somewhat difficult 
 Very difficult 

 How often do you check our website?

 2 or more times/day 
 Once per day 
 2 or more times per week 
 Once per week 
 2 or more times per month 
 Less than once per month 

 Which of the following words would you use to describe our products? Select all that apply.

 High quality 
 Good value for money 
 Poor quality 

 How well do our products meet your needs?

 Extremely well 
 Very well 
 Somewhat well 
 Not so well 
 Not at all well 

 How would you rate the quality of our products?

 Very high quality 
 High quality 
 Neither high nor low quality 
 Low quality 
 Very low quality 

 How would you rate the value for money of our products?

 Above average 
 Below average 

 How responsive have we been to your questions or concerns about our products?

 Extremely responsive 
 Very responsive 
 Moderately responsive 
 Not so responsive 
 Not at all responsive 
 Not applicable 

 How long have you been a customer of our company?

 This is my first purchase 
 Less than six months 
 Six months to a year 
 1 - 2 years 
 3 or more years 
 I haven't made a purchase yet 

 How likely are you to purchase any of our products again?

 Extremely likely 
 Very likely 
 Somewhat likely 
 Not so likely 
 Not at all likely 

 How likely is it that you would recommend this company to a friend or colleague?

 Extremely likely 
 Very likely 
 Somewhat likely 
 Not so likely 
 Not at all likely 

 Do you have any other comments, questions, or concerns?

Your name:   E-Mail:


Company name : Autorec Enterprise Ltd.
149-9 1chome Sanbyakujima Yatomi Aichi 4901407 Japan

Sales department
Phone : +81 567-56-3170
Fax : +81 567-56-3171
E-mail :

Document and shipping department
Phone : +81 567-56-6111
Fax : +81 567-56-6511

Iwakuni Branch
Address: 2 Chome-2-24 Kurumamachi, Iwakuni, Yamaguchi 740-0026
Cell: +81 80-3646-2905

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